Welcome to Burfitt Tools. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.
Our Commitment to Your Privacy
At Burfitt Tools, safeguarding your privacy is our priority. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for unauthorised purposes. Your personal data, including your contact details and order information, remains confidential and is handled according to Australian privacy law.
Within our organisation, access to your personal data is restricted to a limited number of employees who have a legitimate need to access it. While we may compile general demographic data based on your orders, this information is anonymised and contains no personally identifiable information (PII).
Information We Collect & Use
To process your orders and provide our services, we collect the following information:
First Name and Last Name
Email Address
Phone Number
Billing and Shipping Address (Street, City, State, Postcode, Country)
Order History and Purchase Details
Payment Information (processed securely through our payment providers)
When you visit our site, our systems also automatically collect technical information such as your IP address, browser type, operating system, pages visited, time spent on each page, date and time of visit, and referring website. This helps us deliver web pages, improve our site, and calculate visitor numbers.
Your information is used to process and deliver your orders, send order confirmations and shipping updates, respond to customer service queries, send newsletters and promotional emails (only if you have subscribed), improve our website and customer experience, and comply with legal obligations.
We may share your information with couriers and delivery partners (such as Australia Post) to fulfil your orders, payment processors (credit card and PayPal) to complete transactions, legal and regulatory authorities when required by law, and trusted service providers who assist us in operating our website (such as hosting and email providers).
We do not rent, sell, or trade your personal information with any third parties for marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and cart items, analyse website performance and visitor behaviour, and provide personalised content and product recommendations.
We also use the following third-party tracking services:
Google Analytics – to understand how visitors use our site
Facebook Pixel – to measure the effectiveness of our advertising
You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect your ability to use certain features of our website.
Your Rights & Choices
Under Australian privacy law, you have the right to access the personal information we hold about you, correct any inaccurate or incomplete information, request deletion of your data (subject to legal retention requirements), opt out of marketing communications at any time by clicking unsubscribe in our emails, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
To exercise any of these rights, please contact us using the details below.
You can also update your personal details at any time by accessing the My Account page on our website.
Data Retention & Security
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Order records are typically retained for 7 years as required by Australian tax law.
We use industry-standard security measures, including SSL encryption and secure payment processing, to protect your information from unauthorised access, alteration, or disclosure.
Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: customerservice@burfitt.com.au
Phone: 0407 338 990
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM AWST
Address: Ocean Reef, Western Australia, 6027
For privacy complaints that we cannot resolve directly with us, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.